Capabilities
Six disciplines. One maxim.
CRM architecture, AI and automation, systems integration, custom engineering, managed support and technology advisory — engineered end to end by the same senior team.
CRM Architecture
Salesforce, Revenue Cloud, CPQ and billing architecture at the core — extended with platform selection, data modelling and governance across your CRM ecosystem. Systems designed to scale beyond the pilot.
Deliverables
- Platform selection & CRM strategy
- Product catalog, pricing & quoting design
- Revenue orchestration & billing models
- Data model & governance frameworks
- Sandbox, environment & DevOps design
AI & Intelligent Automation
Applied AI, not theoretical. Agents, predictive workflows and intelligent automation embedded into real business processes and measured against real outcomes — cycle time, cost, accuracy.
Deliverables
- AI agent design & prompt engineering
- Predictive workflows & scoring models
- Intelligent process automation
- LLM-backed internal tools
- Guardrails, evaluation & observability
Systems Integration
Integrations across ERP, billing, finance and operational systems, with resilient APIs and data pipelines that hold under load. No brittle middleware, no invisible failure modes.
Deliverables
- REST, GraphQL & event integrations
- ERP, billing & finance system connectors
- Data pipelines & sync architecture
- Retry, backoff & observability
- Contract testing & schema governance
Custom Engineering
Apex, Flows and LWC where Salesforce needs to bend — plus modern web and cloud development for everything around it. All under enterprise release discipline and code governance.
Deliverables
- Apex, triggers & platform events
- Flow orchestration & automation
- Lightning Web Components (LWC)
- Modern web & cloud services
- Unit tests, CI and release management
Managed Support
Fixed monthly retainer for administration, enhancement and monitoring. Predictable capacity — improvements ship on a schedule rather than reactively during outages.
Deliverables
- Day-to-day administration
- Backlog-driven enhancement delivery
- User support & training
- Release & regression monitoring
- Quarterly architecture review
Technology Advisory
Architecture reviews, platform selection, technical roadmaps and modernization strategy for teams deciding what to build next — decisions grounded in evidence, not vendor pitches.
Deliverables
- Architecture & code review
- Platform & vendor evaluation
- Technical roadmap & sequencing
- Modernization & migration strategy
- Fractional CTO / lead architect engagements
"Every system has a higher ceiling."